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NetBank is the latest service offered by RBC Royal Bank. This service enables individuals to perform secure approved transactions from their accounts over the Internet.
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Who can use this RBC Royal Bank NetBank?
Any customer of RBC Royal Bank who has a Savings or Current Account can use NetBank. This service is for both personal and corporate account holders.
When can I use RBC Royal Bank NetBank?
RBC Royal Bank NetBank can be used 24 hours a day, 7 days a week. It's that convenient!
How do I enroll for the RBC Royal Bank NetBank?
Simply visit your home branch and apply for this service.Which accounts can I view with RBC Royal Bank NetBank?
You have the option to access any Savings, Current or Credit Card account of your choice (either in your name only or joint).
What kind of bill payments can I make?
With RBC Royal Bank NetBank, you can pay utility bills such as water, telephone, cable, electrical and cellular post-paid bills.
How do I setup a new payee account (i.e. Utility services provider) in order to pay bills?
With RBC Royal Bank NetBank, you must create a new payee detailing all necessary service provider information. Simply logon to the system and choose "Payees" under the "Bill Pay" menu option. Click on "Create" to enter particulars of the new service provider and corresponding bill details.
Can I download my account statement online?
Yes, RBC Royal Bank NetBank allows you to download statement by selecting "Accounts" and the "detail" submenu item. Enter account details and period of statement to download a customized statement.
Will my personal and account information be private through this service?
At RBC Royal Bank, we are committed to ensuring that our customers’ rights to privacy and confidentiality of information are maintained at all times. When you require support for the service, you will be asked questions to confirm your identity before any personal or account information is divulged. There are some precautions that you can take to ensure your privacy. Firstly, you should never divulge your password to anyone – not even bank staff. Also, your password should be difficult to guess by anyone close to you. Lastly, you should change your password on a regular basis as an added measure of security.