Online Banking

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RBC Royal Bank NetBank is the latest service offered by RBC Royal Bank. This service enables individuals to perform secure approved transactions from their accounts over the Internet.

Chequing and savings account balances

View Outstanding balances on loans Transactional activity on chequing and savings accounts History of account transactions within the last six months Ability to download transactional data into Quicken and other financial software

Transactional Activities

Pay credit card balances Transfer funds for accounts that are in your name only Stop payments on personal cheques Re-order personal cheques Set-up recurring payments from personal accounts.

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Who can use this RBC Royal Bank NetBank?

Any customer of RBC Royal Bank who has a savings or chequing account can use NetBank. Remember, this service is only for personal use.

When can I use RBC Royal Bank NetBank?

RBC Royal Bank NetBank can be used 24 hours ad day, 7 days a week. It's that convenient!

What do I need in order to Enroll for the RBC Royal Bank NetBank?

Simply complete the application form and submit to your home branch. Our staff will process your application and contact you promptly with your username and password.

How do I sign in to RBC Royal Bank NetBank?

Connect to the internet and go to RBC Royal Bank NetBank, input your username and password in the appropriate fields. Press enter to complete the sign-in.

Which accounts can I view with RBC Royal Bank NetBank?

When you sign up, you can choose which savings, chequing and credit card accounts that you would like to access online (either in your name only, or joint – any one to sign). You also have the option of viewing loan balances. Note that joint accounts – both to sign will NOT be available through this online service.

What kind of bill payments can I make?

With RBC Royal Bank NetBank, you can pay utility bills such as water, telephone, cable, electrical and cellular post-paid bills.

How do I setup a new payee account (i.e. Utility services provider) in order to pay bills?

With RBC Royal Bank NetBank, you must create a new payee detailing all necessary service provider information. Simply logon to the system and choose "select payee" under the "Pay bills" menu option. Click on "create" to enter particulars of the new service provider and corresponding bill details.

Can I download my account statement online?

Yes, RBC Royal Bank NetBank allows you to download statement by selecting "View Accounts" and the "download statement" submenu item. Enter account details and period of statement to download a customized statement.

Will my personal and account information be private through this service?

At RBC Royal Bank, we are committed to ensuring that our customers' rights to privacy and confidentiality of information are maintained at all times. When you require support for the service, you will be asked questions to confirm your identity before any personal or account information is divulged.

There are some precautions that you can take to ensure your privacy. Firstly, you should never divulge your password to anyone – not even bank staff. Also, your password should be difficult to guess by anyone close to you. Lastly, you should change your password on a regular basis as an added measure of security.

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Protect yourself from Phishing and Online Identity Theft

Phishing emails are effective because the senders have worked hard to make them appear to be from a legitimate company or organization. They may use the same wording as official emails, have a similar design, make use of the same graphics, include links to the "real" official site, and so on.

Stage 1: Be Aware

Here are some telltale signs to look for in phishing emails:

A request for personal information

Banks and financial institutions, and other reputable companies, will never ask you for personally identifying information by email. Phishing emails, on the other hand, may target your credit card number, social security information, your mother's maiden name, your date of birth and other sensitive details.

Poor grammar or spelling, or a strange choice of words

One sign of a phishing email is an unusual turn of phrase or evidence of poor spelling or bad grammar. Many phishing scams originate in countries where the first language isn't English. Reputable companies on the other hand will generally have professional, polished form emails they use to communicate with clients.

A sense of panic or urgency

One common phishing tactic is to tell you that the security of your bank account has been compromised, and that you have to provide some personal details in order to identify yourself. Or the email may include a warning about a purchase that you didn't make, and a short deadline for you to cancel the order or dispute the charges. No reputable bank or other financial institution, for example, would choose email as the first way to let their customers know that their bank account has been compromised.

A lack of specific personal details

Your bank account and other businesses that deal with you already know your name, your account number and other information that's specific to you. Phishing emails or the other hand will often be very generally worded, since the sender rarely knows much about you.

Stage 2: Be Cautious

If you're in any doubt about the origin of an email message, or it looks suspicious in any way, then contact the business that allegedly sent it via a different route.

Don't reply to the initial email, or click on any of the links embedded in it. If you want to check something that's mentioned in the email, for example if you want to log into your bank account and look at recent transactions, then go directly to the homepage of the company in question by typing their web address into your browser or by navigating using a bookmark you know is safe. That way, you'll know you're always starting at a legitimate site.