Online Banking

RBC Royal Bank NetBank is the latest service offered by RBC Royal Bank. This service enables individuals to perform secure approved transactions from their accounts over the Internet.

Chequing and savings account balances

• View Outstanding balances on loans
• Transactional activity on chequing and savings accounts
• History of account transactions within the last six months
• Ability to download transactional data into Quicken and other financial software

Transactional Activities

• Pay credit card balances
• Transfer funds for accounts that are in your name only
• Stop payments on personal cheques
• Re-order personal cheques
• Set-up recurring payments from personal accounts.

You are on: FAQ's tab

Who can use this RBC Royal Bank NetBank?

Any customer of RBC Royal Bank who has a savings or chequing account can use NetBank. Remember, this service is for personal use only.

When can I use RBC Royal Bank NetBank?

RBC Royal Bank NetBank can be used 24 hours a day, 7 days a week. It's that convenient!

What do I need in order to Enroll for the RBC Royal Bank NetBank?

Simply complete the application form and submit to your home branch. Our staff will process your application and contact you promptly with your username and password.

 How do I sign in to RBC Royal Bank Netbank?

Connect to the internet and go to RBC Royal Bank NetBank input your username and password in the appropriate fields. Press enter to complete the sign-in.

Which accounts can I view with RBC Royal Bank NetBank?

When you sign up, you can choose which savings, chequing and credit card accounts that you would like to access online (either in your name only, or joint – any one to sign). You also have the option of viewing loan balances. Note that joint accounts – both to sign will NOT be available through this online service.

What kind of bill payments can I make?

With RBC Royal Bank NetBank, you can pay utility bills such as water, telephone, cable, electrical and cellular post-paid bills.

How do I setup a new payee account (i.e. Utility services provider) in order to pay bills?

With RBC Royal Bank NetBank, you must create a new payee detailing all necessary service provider information. Simply logon to the system and choose "select payee" under the "Pay bills" menu option. Click on "create" to enter particulars of the new service provider and corresponding bill details.

Can I download my account statement online?

Yes, RBC Royal Bank NetBank allows you to download statement by selecting "View Accounts" and the "download statement" submenu item. Enter account details and period of statement to download a customized statement.

Will my personal and account information be private through this service?

At RBC Royal Bank Bank, we are committed to ensuring that our customers’ rights to privacy and confidentiality of information are maintained at all times. When you require support for the service, you will be asked questions to confirm your identity before any personal or account information is divulged. There are some precautions that you can take to ensure your privacy. Firstly, you should never divulge your password to anyone – not even bank staff. Also, your password should be difficult to guess by anyone close to you. Lastly, you should change your password on a regular basis as an added measure of security.